| Frequently Asked Questions
Why do I need to register an account? Your order will be delivered via download link(s) within your registered
account. You will also have access to your order history, the ability
to save multiple carts (wishlists), use the express lane during future
checkouts, modify your account settings, and be eligible for periodic
"Customer Only" specials. Creating an account is easy and is
only necessary the first time you place an order with us. Click Here to read our Terms of Use and limited Licensing Agreement. Purchasing anything on our website(s) is your agreement of compliance. It is your responsibility to read this legal document prior to making any purchase. We do not grant refunds, exchanges or substitutions and our designs are sold as is without any warranty or liability of any kind. Our designs are classified as copyrighted software and our Terms of Use is the industry standatrd for this type of digital product which is protected by Internationl Copyright Law.
If you have purchased a design from us and need Technical Support, please
Contact Us with your Full Name, Billing Information and Invoice Number
as well as a detailed explanation of the assistance you need. Please specifiy
the Product ID number (template number) that you are referring to. Note
that we provide free tech support for the originally delivered template
only. We do not provide free tec support for services, software or products
developed by other companies or any code that might have been added to
the original template. Although we do our best to provide our customers
with educational web design sources, we do not teach web design. Who do I contact for Billing issues or Customer Service inquiries? Billing Issues: If your credit card was declined, you will need to contact your bank to resolve the issue. First double check that the information you provided us matches *exactly* with what your bank has on file. This includes your full name, address and phone number. We cannot resolve "declined" transactions with your bank for you. Important: Do not use someone else's credit card or PayPal account on our website. Customer Service Issues: For all other inquires including presales questions about our designs, policies, etc. - Click Here Copyright © 1994 BasicTemplates.com. All rights reserved.
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